10 Reasons To Provide Outstanding Customer Service
Written By klscontrols

Reprinted with permission from Shep Hyken, a person who has inspired me and the way I do business.

1. Amazing customer service builds credibility, trust and confidence, which can lead to customer loyalty.

2. It can help the marketing and sales budget.  It costs less to keep existing customers than it does to create new ones.

3. Delivering amazing service creates a buzz, word-of-mouth marketing and referrals, again helping the marketing budget.

4. Delivering amazing customer service can lead to existing customers buying more.

5. Customer service saves money.  When you do it right the first time, you don’t have to fix it the next time.

6. Customer service can give your company an advantage over competitors.

7. Amazing customer service can make price less relevant.

8. Customer service focused companies are usually employee focused companies, thereby creating a better place to work.

That means lower turnover, which could mean savings in hiring, training and more.

9. Customer service superstar companies are usually more profitable than the ones that aren’t.

10. Customer service helps get and keep customers.

Because without customers, you don’t have a business.

Shep Hyken, CSP, CPAE

Shepard Presentations, LLC

711 Old Ballas Road, Suite 215

St. Louis, MO 63141

(314) 692-2200

Date: February 26th, 2010
Posted in Updates
Tags: ,

Top 10 Questions for Weld Cell Error Proofing
Written By klscontrols

When trying to decide if Weld Cell Error Proofing is worth the time, energy and expense of investment, it is prudent to examine the following:

1.Are you trying to reduce planned and unplanned downtime?

2.Are you trying to reduce set up time?

3.Are you trying to increase productivity or avoid lost productivity?

4.Are you bunkering sensors which come into harms way?

5.Would you like to have quick change sensoring?

6.Are you guarding hoses, air lines and cables with Silicone tubing?

7.Are you wrapping valve banks and cylinders with Silicone sheeting?

8.Are you concerned about sensor related downtime?

9.What if you could break the paradigm of weld cell inefficiency?

10.What if we can guarantee your Return on Investment?

For more information or to schedule an appointment, please contact:

Scott Shaw

KLS Controls, LLC

office: 414-333-4070

Date: February 15th, 2010
Posted in Updates
Tags: , , , , ,